CUSTOMER SUPPORT REPRESENTATIVE

Fort Collins, Colorado  |  Full-Time  |  Non-Exempt | In-Person Role

Wickham Tractor Co. is hiring a Customer Support Representative (CSR) to serve as a primary connection between our company and our customers. This role builds long-term relationships, evaluates equipment needs, recommends parts, service, maintenance, attachments, and equipment solutions, and coordinates across dealership departments to help minimize customer downtime and grow customer support business.

Wickham Tractor Co. is a fourth-generation, family-owned dealership specializing in agriculture equipment, farm machinery, powersports, and light industrial equipment across five locations in Northeast Colorado. We are committed to serving our customers, coworkers, and communities with excellence.

MAKE AN IMPACT BY

• Becoming a trusted advisor to customers throughout your territory.
• Identifying opportunities to keep customer equipment operating at peak performance.
• Growing customer relationships and developing new business opportunities.
• Matching customers with the right parts, service, maintenance plans, and equipment solutions.
• Working closely with our sales, parts, and service teams to solve problems and minimize downtime.
• Staying visible in the field through regular customer visits and proactive follow-up.
• Helping drive customer satisfaction, loyalty, and long-term business growth.

THIS JOB IS FOR YOU IF YOU HAVE

• A high school diploma or equivalent.
• Two or more years of experience with agricultural machinery, small-agriculture equipment, commercial landscape equipment, construction equipment, or related products.
• A strong customer-service focus and excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to build relationships, prospect for new business, and follow through on customer commitments.
• Working knowledge of agricultural, landscape, construction, or commercial equipment, including a basic understanding of diesel engines, hydraulics, electrical components, and equipment operation.
• Strong organization, time management, route planning, documentation, and problem-solving skills.
• The ability to collaborate across departments while also working independently in the field.
• Computer proficiency, including comfort with electronic parts catalogs, dealership management systems, and CRM software.
• A valid driver’s license, clean driving record, and the ability to meet company motor vehicle insurability requirements.
• The ability to travel regularly within an assigned territory and maintain an established customer route.

Preferred: Previous equipment dealership, sales, parts, service, or product-support experience.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Prolonged periods of driving, standing, walking, and working on a computer or mobile device.
• Ability to bend, squat, reach, grasp with both hands, push, pull, and move around tractors, implements, and other equipment.
• Ability to lift up to 50 pounds at times.
• Ability to work safely around agricultural and commercial equipment in dealership, shop, customer, farm, and outdoor environments, including varied temperatures and fast-paced conditions.

SCHEDULE & LOCATION

• During business hours, Monday through Friday, with alternating Saturdays. Duties may occasionally be required outside regular business hours.
• This is an in-person position based at the Fort Collins dealership and includes regular travel throughout an assigned territory.

EQUAL OPPORTUNITY

Wickham Tractor Co. is an Equal Opportunity Employer offering exciting and challenging opportunities for dynamic individuals who want to be part of the agricultural industry. We appreciate and honor those who have served and encourage veterans to apply.

Please note: This posting is not designed to cover or contain a comprehensive listing of all activities, duties, responsibilities, skills, or criteria required for this position. Job requirements may change at any time, with or without notice.

Wickham Tractor Co. is hiring an Agriculture Service Technician to join our team in Sterling, CO (about 2 hours northeast of Denver). In this role you will be diagnosing, repairing, and maintaining agriculture equipment, farm machinery, and diesel heavy equipment while delivering high quality service to our customers.

Wickham Tractor Co. is a fourth generation, family-owned dealership specializing in agriculture equipment, farm machinery, powersports, and light industrial equipment across five locations in Northeast Colorado. We are committed to serving our customers, coworkers, and communities with excellence.

We offer competitive compensation of $25 - $40 per hour based on experience, performance-based incentives, medical, dental and vision insurance, HSA, FSA, life insurance (company paid), long-term disability insurance (company paid), 401(k) retirement, paid holidays, paid time off, and much more.

What you will be doing:

· Diagnose, repair, and perform preventative maintenance on agriculture equipment, farm machinery, and diesel heavy equipment, with special emphasis on Case IH equipment.

· Troubleshoot mechanical, electrical, and hydraulic systems

· Read and interpret equipment schematics and service manuals

· Complete accurate service reports and documentation

· Communicate repair updates with service staff and customers

· Work with parts, sales, and service teams to meet customer needs

· Maintain tools, shop equipment, and service vehicles

· Extended periods of time spent sitting, standing, walking, bending, squatting, crawling, climbing, and reaching overhead.

This job is for you if you have:

· High school diploma or equivalent

· 2 to 5 years of technician experience with agriculture equipment, farm machinery, or diesel heavy equipment

· Proven customer service skills and experience

· Experience in agriculture, farming, construction, or equipment repair required

· Ability to use diagnostic tools and basic computer systems

· Strong troubleshooting and mechanical skills

· Valid driver’s license required

· Ability to work independently and efficiently

· Must be able to lift up to 50 pounds without assistance

Wickham Tractor Co. is an Equal Opportunity Employer offering exciting and challenging opportunities for dynamic individuals who want to be part of the AG industry.

In accordance with Wickham Tractor Co.’s policies, this position does require a successful candidate to undergo a motor vehicle insurability screening.

We appreciate and honor those who have served and encourage Veterans to apply.

Compensation Package:

· $25.00 to $40.00 per hour, based on experience and qualifications.

Schedule:

· During business hours, Monday through Friday, and alternating Saturdays

· May need to perform duties outside of regular business hours

Work Location:

· This is not a remote position. Requires to be in-person at the dealership location.

Note:

This description is not an exhaustive list of role responsibilities, skills, and standards required. Other duties, skills, and criteria may be added. Management reserves the right to add or change the job requirements at any time.